For many customers in Pakistan, the Gulf and beyond, WhatsApp is the easiest way to contact a business. Used well, it can turn website visitors, Google searchers and social media followers into paying customers faster than phone calls or forms.
Set Up WhatsApp Business Properly
- Use the free WhatsApp Business app or the WhatsApp Business Platform for larger teams.
- Add your logo, business description, address, hours and website.
- Create a product or service catalogue so customers can browse before asking.
Use Quick Replies and Labels
Save quick replies for common questions such as prices, locations and timings. Use labels like “New lead”, “Quote sent” and “Paid” to keep track of every conversation.
Add WhatsApp Everywhere Customers Find You
- A WhatsApp button on every page of your website.
- The WhatsApp chat link on your Google Business Profile.
- Click-to-WhatsApp ads on Facebook and Instagram.
- The link in your social media bios and email signature.
Always use the international link format, for example wa.me/923001234567, without the leading zero.
Reply Fast
Speed wins. Customers often message several businesses at once, and the first helpful reply usually gets the job. Set a greeting message and an away message so nobody feels ignored.
Follow Up, Do Not Spam
Follow up once or twice after sending a quote, then stop. Only send promotional broadcasts to customers who have agreed to receive them, and keep them useful and occasional.
Collect Reviews on WhatsApp
After a job is done, send your Google review link on WhatsApp. It is the easiest way to grow your reviews. Read our guide to getting more Google reviews.
Automate the Repetitive Parts
Chatbots and automation can answer basic questions, collect customer details and send reminders, while your team handles real conversations. Learn more about our AI automation services.
Want More WhatsApp Leads?
We connect Google, your website and social ads to WhatsApp so enquiries come straight to your phone. Message Choudhary Globals on WhatsApp to get started.